Trainings: Skills & Attitude
The aim of our trainings: skills and attitude development
In designing and managing our skills development programs we place emphasis on that the lessons learnt from the training should be readily applicable in real life. This is why we
- establish close cooperation with the executives of participants, as well as our clients’ HR specialists in the course of developing our training. We never use “ready-to-eat” trainings;
- break development programs down into modules such as the realization of tasks defined by participants, trying out specific behaviors, as well as the follow-up of these modules at the following session;
- conduct role plays based on situations provided by participants, and we process actual situations;
- build on the experience we have gained from more than one thousand trainings we have held.
Our array of trainings is enriched by executive and collegial series trainings (e.g. Maktel, Hungarian Telekom Group, MOL, Nokia Komárom, Sara Lee, Zwack) assisting culture change, by the localization and implementation of centrally developed programs for multinational organizations (e.g. Danone), by our long-term partnerships aiming at developing certain skills (Danone, GE), as well as our trainings developed for unique situations and teams (e.g. Richter, K&H Bank).
Executive Skills Development Programs
Executive skills development is one of the strengths of Concordia. Our programs are offered to both chief executives and mid-level managers.
Managers have to influence the behavior of others by using themselves as well as their own communication in a conscious way – this is one of the most important tools a manager can ever have. Therefore our trainings aim at improving the personal efficiency and effectiveness of managers through developing their knowledge, skills and attitudes.
We have programs customized to the situation of both beginner executives and experienced ones. For our approach to executive development as well as the most important topics within executive development, please go to the menu item Management Development.
No matter what kind of an organization we work with, analyzing its operation will uncover problems we meet all too often. We can help non-executive staff members perform their work in a more efficient way, communicate in a smoother and more effective way, and work more efficiently both alone and in groups. We can also promote trust and develop inter-departmental cooperation.
Training topics are formulated on the basis of the preliminary assessment of needs in order to ensure that the program focuses on the fields most relevant for the participants.
For Customer Service
Customer service personnel play an extremely important role in the life of a corporation. Clients often base their opinion about the company on the behavior of customer service staff. Our customer service trainings equally focus on short and long-term training and support, building on the inner resources of the customer service staff, their experience as well as any further skills attained at other trainings. Our programs include situation exercises, video analyses, working in small groups, trainer lectures and educational films.
In our tailor-made trainings we use the following themes most frequently (in alphabetical order):
Assertiveness, Becoming a Coaching-type Manager, Beginner Manager, Body Language, Chairing a Meeting, Change Management – Change Leadership, Client-Centeredness, Client Management, Communication, Conflict Management, Cooperation, Emotional Intelligence (EQ), EMPOWERMENT - Delegation and Authorization, Holding a Presentation, Leaders from Professionals, Motivation and Leadership, Negotiation Techniques, Performance Evaluation, Power – Influence – Management, Problem Solving, Sales Training, Stress Management, Team Building, The Communicating Manager, The Developer Manager, The Exemplary Leader, Time Management.
We also deliver Train-the-Trainer Training and Workshop Facilitator Training on request.